Terms of service

Welcome to the Activecare Online Ltd (Also referred to as AOL) web site, which is doing business as activecarestore.co.uk. The following Terms of Service ("TOS") contain the terms and conditions that govern your (also referred to as User) use of the Web Site and activecarestore.co.uk Service. Use of the Activecare Online Ltd Web Site constitutes acceptance of these TOS. activecarestore.co.uk is a trademark of Activecare Online Ltd.

Activecare Online Ltd. reserves the right to add, delete and/or modify any of the terms and conditions contained in this TOS, at any time and in its sole discretion, by posting a change notice or a new agreement on the Activecare Online Ltd. Web Site.

This TOS constitutes the entire and only agreement between us and you (user) and supersedes all prior or contemporaneous agreements, representations, warranties and understandings.

AOL uses other affiliated companies or third parties to provide certain products and services accessible through the Web Site. AOL does not control those third parties or their services. Users agree that AOL will not be liable to you in any way for your use of such services as our affiliates or third parties may have their own Terms and Conditions. In case of conflicts between Terms and Conditions, you must comply with AOL’s TOS.

Company Information

This website is operated by Activecare Online Limited, we are registered in England and Wales under company number 11855195 with our registered office listed as Unit 2B Brick Knoll Park, St Albans, AL1 5UG, United Kingdom.

Product Descriptions

We'll take appropriate care to ensure that all details, descriptions and prices of products appearing on the web site are correct at when the relevant information was entered on the system. Each product obtained is offered subject for the Product Description. We have made every effort to replicate colors around the Website as accurately as possible. However, unique computers replicate colours in marginally different approaches, and so shade fits are not yet possible online. In case you aren't pleased with the item you have purchased, we provide a 15 days easy return and money back. Please visit our returns policy more information on returns.

Order Process

Activecarestore.co.uk will address all the disclosures to your registered email address. As soon as you register or place an order from our website, you should receive a confirmation email. Contact us right away if you do not receive an email. We do not stand accountable if you fail to receive emails directed to the email address you supply as you register.

Following are the steps necessary to create the contract between you and us:

  • Primarily, you place your order on our website by confirming with a click on the given button at the end of the checkout process.
  • Subsequently, we email you an order acknowledgment listing all the products you have ordered. Not to be mistaken for order confirmation or order acceptance from activecarestore.co.uk.
  • After we dispatch your product from our warehouse, we direct a shipping confirmation email.
  • Order confirmation and the realisation of the contract between our customers and us takes place on the shipment release of your products requested excepting that we have informed you that we do not consent your order.

Following are the possibilities in case of non-acceptance of an order:

  • The product you requested being out of stock.
  • The product you seek remains unavailable for delivery to your selected delivery country.
  • Our inefficacy to gain sanction for your payment.
  • The discovery of a pricing or product description error or misuse of sample offers.
  • You fail to meet the eligibility criteria to order provided in the key Terms & Conditions.
  • There is a security flag raised by the payment provider or the billing address does not match with the address of registered card details.
  • Ordering sample products which are not as per companies offer.

Our website possesses the authority to limit the order quantity for disposal which is subject to the availability of the selected item.

The orders may take 2-4 days to be shipped during the surge. Most of the orders are received within 2-3 days following dispatch. While we cannot commit to the speed of the postal service, we request you to stay put up until 8 business days for Royal Mail Tracked Delivery.

Discounts & Offers

The discounts and offers are subject to change and are for limited time period. They can be changed or stopped without prior notice. One discount code is valid per order and the offers and discounts cannot be combined. 

Loyalty and Rewards

Activecare Online Ltd reserves the right to change the loyalty and referral program without prior notice to the users of the website. Moreover, we reserve the right to make adjustments to points in case of technical error or in case of wrong points being awarded. 

Payment Methods

We accept payment in GBP (£) only.

For making payments we accept: Visa, Maestro, American Express and MasterCard. For all other payments we accept: Shop Pay, Apple Pay, google Pay & Amazon Pay. We also accept payment through PayPal for GBP. We do not hold any credit card details. All payments are processed securely through our approved payment provider's that is Shopify Payments, Paypal and Amazon pay. We do not sell products to children, if you are under 18 you may use activecarestore.co.uk, but all orders must be made by your parent or guardian.


In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3
  • Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

VAT & Sales Tax

Sales taxes & import VAT on orders are all pre-paid by us. On Activecarestore.co.uk, you can shop worry free knowing that the price you see is the price you pay. Please note: We have no control over taxes and fees on orders sent outside of the EU. Please contact your local customs office for details of any possible charges prior to placing your order.

Eligibility to use Website:

AOL will only knowingly provide service to the customer that can lawfully enter into and form a contract under applicable law. If site user is under age of 18, but at least 13 years of age, he/she may use the AOL services under the supervision of a parent or legal guardian after they agree to this TOS. AOL website is not intended for children under the age of 13.

AOL website activecarestore.co.uk grants users a limited revocable license to access and use the website for its offered services, subject to users’ compliance with this TOS. AOL does not allow customers to collect or use information collected on the website to compete with AOL or to create derivative work based on the content of the web site. If a user uses the information other than per TOS, AOL may revoke the access and pursue other legal courses of action permitted under applicable state or federal law.

Prohibited Use:

User can only use the website as expressly permitted by AOL. User may not cause harm to the website. Specifically, but not by way of limitation, the user may not:

  • Interfere with website performance by using viruses or any other technology or program designed to affect performance, content, and appearance of the website.
  • Modify, create derivative works from reverse engineer, decompile or disassemble any technology.
  • Collect any user information used for registration

Copy Right:

All the content including but not limited to: Design, graphics, organization and digital conversion related to the site are protected under applicable copyright, trademarks and other property rights. Copying, downloading or redistribution of any such matters or any part of the site, except outlined in this TOS, is strictly prohibited.

User will retain ownership of the content that is used, referred or uploaded by the user during the use of the site. "While using any outside content, user grants following licenses to AOL, the non-exclusive, worldwide, transferable, sub licensable right to copy, crop, reproduce, publicly display, sell and distribute design in or on products and in advertising, marketing, samples, and promotional materials for AOL." And the right to make modifications to users' design. We will not distribute it without prior approval from your side.

If the user believes that her/his work has been copied in a way that constitutes copyright infringement, please provide our copyright agent ( cs@activecarestore.co.uk) following information.

  • Written document with the signature of the person authorized to act on behalf of the owner of the copyright interest.
  • The detail on material that is claimed as infringed
  • Contract information.

Our Agent will quickly act on any such notice received.

Reservation of Rights:

AOL reserves the right but does not assume the obligation to monitor transactions and communications occurs through the website. If AOL determines, in its sole and absolute discretion, that user will breach a term or condition of these TOS, AOL may cancel such transactions and restrict access.

AOL may modify the site activecarestore.co.uk at any time without any prior notice and will occur no liability for doing so.

Representation and Warranties:

The user of the site represents and warrant to AOL that in use of the activecarestore.co.uk site, the user will not infringe the copyright, trademark, patent, and trade secret, right of privacy, right of publicity or other legal rights of any third party. User further represents and warrants to AOL, that there are no claims, demands or any form of litigation pending, or to the best of user’s knowledge, threatened with respect to any of user’s content. AOL, will not be required to pay any third party related to using the content provided by the user. User content should not cause direct or indirect injury to any third party and should be free of Viruses or any other program or technology that can cause direct or indirect damage to the site.

Disclaimer and Exclusions:

AOL provides a website activecarestore.co.uk service on an “as is” and “as available” basis. AOL, do not represent or warrant that site will be uninterrupted, will be free of errors and inaccuracy, will be reliable, will be timely, and will meet user’s requirements. AOL makes no warranties other than those made expressly in these TOS and hereby disclaims any and all implied warranties, including without limitation, warranties of fitness for a particular purpose, merchantability and non- infringement.

AOL will not be liable to any user or any third party for any consequential, incidental, indirect, punitive or special damages (including damages relating to lost profits, lost data or loss of goodwill). Arising out of relating to or connected with (a) the use of the site or any service or products based on any cause of action, even if advised of the possibility of such damages. (b) The content contained on the site, or (c) any delay or failure in performance beyond the control of the Covered Party.

Limitation of Liability:

Limitation of liability, under for a breach of a party’s representations and warranties under these TOS or in connection with your indemnity obligations under these TOS, in no event will the liability of AOL exceed the value of the products ordered or service rendered. Value of the products or services are limited to the stated value on the AOL, site activecarestore.co.uk or charged to the customer.


User must indemnify and hold AOL and its employees, partners, suppliers, representatives, agents, affiliates, directors, officers, managers and shareholders (if applicable) harmless from any damage, loss, or expenses including reasonable attorney’s fees incurred in connection with any third-party claim, demand or action brought against any of the parties alleging that user has breached any of these TOS through any act of omission.


The user might be asked to register at the site. User must agree to provide accurate, complete registration information. Each registration is for personal use only and access to that information should not be made available to multiple users. AOL, do not permit any other person uses the registration section besides the user’s own registration.

Product Source:

AOL uses different suppliers inside and outside of the UK. It cannot guarantee where production has been done of the product. The ordered product can be manufactured in the UK or outside and can be sourced from UK or outside UK.

Response Time:

AOL requires the user to respond to all information or proof approval request in three days. If the user fails to respond to the request for any reason, AOL will use the best judgment on if and how to proceed.


Please allow a minimum of 24 hour for the processing and fulfillment of your order. Any orders placed after 1.00 PM will be fulfilled the following day and orders placed after 1.00 PM on Friday till Sunday midnight will be fulfilled on Monday. There may be delays due to public holidays. Any delay due to shipping has to be addressed directly with the shipping company.

Shipping, Refund and Returns:

The company uses third party shipping providers. Any concern or issues occurred through the shipping providers needs to be addressed with them. For more information, Please refer to our Shipping and Returns policy.


These TOS will be binding upon each party hereto and its successors and permitted assigns, and governed by and construed in accordance with the laws of the United Kingdom without reference to conflict of law principles. These TOS will not be assignable transferable by the user without the prior written consent of AOL. These TOS contain the entire understanding of the parties regarding its subject matter and supersede all prior and contemporaneous agreements and understanding between the parties regarding its subject matter. User and AOL are independent contractors, and no agency, partnership, joint venture, or employee-employer relationship is intended or created by this TOS.


All notices required or permitted to be given under these TOS will be in writing and delivered to the other party by any of the following methods: (a) the U.K mail or Courier (b) electronic mail. All the notices to AOL should be sent to cs@activecarestore.co.uk and also hard copy with signature and contact information should be sent to the company address.

Newsletter Subscription:

By placing the order you agree to receive promotional email and other newsletters from Active Care Store regarding order confirmation and other emails.