Shipping, Returns & Refund Policy

Active Care Store (UK)

🚚 Shipping Policy

At Active Care Store, we aim to deliver your order quickly and safely across the UK.

📦 Processing Time

• Orders placed before 12:00 PM (Mon–Fri) are processed the same day

• Orders placed after 12:00 PM or on weekends are processed the next working day

🚀 Delivery Time & Charges

• Standard Delivery: £3.95

• Estimated Delivery Time: 2–4 working days

Please note: Delivery times may vary slightly during peak periods or public holidays.

📍 Additional Information

• You will receive a tracking link once your order is dispatched

• Where possible, items in a single order are shipped together

• We partner with reliable UK courier services to ensure smooth delivery

🔁 Returns Policy

We offer a 14-day return policy from the date of delivery.

✅ Eligibility for Returns

• Items must be unused, in original packaging, and in resalable condition

• Proof of purchase (order number) is required

❌ Non-Returnable Items

• Opened or used cosmetic/skincare products (for hygiene and safety reasons), unless faulty

• Items damaged due to misuse

⚠️ Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery.

📩 What to Do:

Email us at cs@activecarestore.co.uk with:

• Your order number

• Clear photos of:

  • The item received

  • Packaging

  • Shipping label

✅ Resolution Options:

• Full refund

• Replacement (subject to availability)

• Return label provided (free return)

For such cases, we cover return shipping costs.

💸 Refund Policy

• Refunds are processed within 5–10 working days after approval

• Refunds will be issued to the original payment method

💡 Important Notes:

• Original shipping charges are non-refundable unless the item is faulty or incorrect

• Refunds are issued once returned items are received and inspected

📦 Undelivered or Missing Parcels

If tracking shows delivered but you have not received your parcel:

• Please contact us within 48 hours

• We will initiate an investigation with the courier

• Based on the outcome, a replacement or refund will be issued

🏠 Incorrect Shipping Address

• Please ensure your shipping details are correct at checkout

• Address changes must be requested before dispatch

• We are not responsible for delivery delays due to incorrect addresses provided

🔄 Return Shipping Costs

• Free return shipping for faulty or incorrect items

• For change-of-mind returns, the customer is responsible for return shipping costs

• We recommend using a tracked delivery service

💬 Customer Support

We are here to help!

• 📧 Email: cs@activecarestore.co.uk

• ⏱️ Response Time: Within 24–48 hours

✨ Our Promise

• 100% genuine products

• Carefully curated beauty & hair care collections

• Reliable UK delivery

• Customer-first support

Thank you for shopping with Active Care Store 💖

Return Shipping address:

Active Care Store

Future Centre storage & Distribution Ltd

Unit C, Smeaton Cl

Aylesbury, HP19 8SZ

United Kingdom