Shipping & Returns
Shipping:
We at Active Care Store know how important it is to receive your purchased products in the most excellent condition and on time. So we use a vast network of courier service providers to deliver your products to you as soon as possible.
Please allow a minimum of 24 hour for the processing and fulfillment of your order. Any orders placed after 1.00 PM will be fulfilled the following day and orders placed after 1.00 PM on Friday till Sunday Midnight will be fulfilled on Monday. Next day working day delivery orders need to be placed before 12 PM. Depending upon the place position, the product is shipped to you within 2-7 business days within the UK.
Orders that contain pre-order products are shipped together at the earliest possible date.
Next Working day Delivery orders placed on Friday before 12 PM are delivered on Monday due to weekend.
Once your order is shipped, you will get an intimation of the delivery of the package and a link to track your package. Our orders are typically delivered within the stipulated 2-5 business days. However, there may be delays due to public holidays. We associate with the best logistics companies to assure hassle-free delivery but if at all you still face any issues do write to us at cs@activecarestore.co.uk.
Shipping Charges
| Delivery | Cost | Estimated Delivery Time |
| Standard Delivery |
Free* Use code: FREEDEL (£1.95 for order below £25) |
2 - 4 Working days |
| Next Working Day Delivery |
£3.95 (Order by 12 PM Mon - Fri) |
1 - 2 Working days |
| Guaranteed Next Day Delivery |
£6.95 (Order by 12 PM Mon - Thur) |
Next Day Delivery |
*Note: Only one code is valid per order and Free Delivery offer cannot be applied in conjunction with other offers.
Returns & Refund:
Refund Policy in time of COVID-19 outbreak
Undelivered Parcels: Looking at the affected service of Royal Mail. The parcels may get delayed delivery of up to 30 days because of affected Royal Mail depot in your area or high absence of Royal Mail employees. For this reason, unless confirmed by Royal Mail that the parcel is lost. No refund will be provided until 30 days have passed from the date of shipment being sent. We appreciate your support and understanding in this current environment.
We at Active Care Store work hard to provide our customers with the latest products at a pure quality and fantastic prices. If you wish to return the product, you can return the product to us within 14 days of delivery subject to the following conditions:
- Generate a return request number by sending us the order number with a photo of the product wished to be returned to generate a return request number at cs@activecarestore.co.uk
- Product must be returned in its original packaging and should not be used or opened.
- The product must not be returned with any scratches or breakage.
- For faulty, incorrect or damaged item(s) received we will refund partial or full amount or including postage or send a replacement subject to product availability or provide a return label to send back the item for a full refund depending on case to case basis. A picture proof of damage or incorrect item received is needed for the same.
- In case of change of mind or simply you are not happy with the product or the parcel which are undelivered and returned to us, refund will not be provided for any postage paid on original order.
- Products which have been removed from the original packaging or used and are being returned to us. A 20% amount would be retained or depending upon content left in product.
- Incase of concerns raised for product quality issue, we will verify the issue raised by you on receiving the item back. If found that issue is not genuine a 20% amount would be retained for false claim and products original packing being opened. The return postage is to be paid by the customer.
- In case of cosmetic products, if the original packaging is opened and the product has been used or if a reaction have developed by using the product. We would not be able to take back the return of the item for a refund for safety measures as per regulations.
- In case of wrong items being delivered due to human error. We will provide a return label to send back the item to us. On receipt of wrong item in its original condition we will send the correct item or refund the full amount paid as requested by you.
- Customer needs to send the product through tracked delivery, so that in case of lost in transition the same can be provided to the shipping company for claim purposes. Shipping cost paid for return of product is to be bared by customer and company is not liable for reimbursement for the same.
We do not provide for the product pickup from your location or product return services unless specified otherwise. All returns, refunds and warranty claims will be processed after examining the request and approval from us.
Tracking shows delivered and haven't received.
If the tracking detail shows that the parcel has been delivered. However, you haven't received it or deny receipt of delivery. A claim and further investigation would be initiated with the relevant shipping company. Depending on the investigation report a refund or replacement would be sent out.
Shipping Address Error
Refunds will not be provided for the delay in delivery due to error in shipping address provided while placing the order. The address error needs to be informed to us before the parcel has been dispatched by us. After dispatch there are no guarantees the address can be amended.
Return Shipping address:
Active Care Store
Future Centre storage & Distribution Ltd
Unit C, Smeaton Cl
Aylesbury, HP19 8SZ
United Kingdom